FERMAT’s remote diagnostics monitoring system

April 11, 2017  

This special program of remote diagnostics has been developed by FERMAT and is used on all its machines. The software enables remote analysis of the conditions and functions of FERMAT’s CNC horizontal boring mills, anywhere in the world, uncovering potential defects and their causes. The screen monitors the machining process, the workload of the axes and spindle. Accurate diagnostics of particular components (such as switches and sensors) are possible thanks to the input and output chart display. The diagnostic software does not include any diagnostic instruments, it uses only those which are in the system via the monitor. Apart from analyzing the machine’s state, it’s also possible to control the CNC menu via a virtual keyboard. Integrated diagnostic functions on the CNC machine are used for analyzing flaws. Downloading the logbook (the log system) permits a closer exploration of specific problems and causes. Immediately after reporting a problem, it’s possible to connect to the machine, thereby reducing service reaction time and directly targeting the ensuing necessary activity. Moreover, the engineer is able to directly influence the CNC data and can suppress or even eliminate the problem.

The main advantage is the clear economic benefits drawn from minimizing downtime and saving travel costs, especially when a problem can be addressed and solved quickly and remotely.

The remote diagnostics package includes other attractive functions as well. Among which is the ability for the customer to monitor, on-line, the time utilization of the machine and view its history of operation, its various states, and, subsequently, take action to improve the company’s production and logistics. All this is possible thanks to a visualization program installed in the customer’s computer. Another function is GSM monitoring, a system enabling the machine to be monitored via mobile phone and text messages. The operator can immediately react to an occurrence, any time, any place.  Examples of these warnings are “The machine is running in a cycle;” “The machine is on and not working;” “There is a problem;” or “The machine is turned off.” An external module processes these entries and sends out mobile phone text messages to those responsible for the operation of the machine. The person responsible can send a text message to the machine which is transformed into an order or task for it to execute, such as “Work is done – Turn off the machine.”

The first-hand experience of FERMAT application technicians

Josef D., regarding Siemens:

We use eWon modems for the connection. They interconnect the industrial networks (Profinet) to the Ethernet. The modem is connected to the Internet just like any other device (PC, laptop). On my computer, I have programs supporting it and I approach the device as if I were connected via a cable to the machine, even though it is a secured network. There has never been a problem with the connection which uses the ports intended for common Internet communication (e-mail, web). The customer does not have to allow for any additional ports. A connection on the laptop is sufficient for remote management. This is how we connect to machines in countries such as Russia or India. In places where there is no other way, we are able to set up a shared connection even via a laptop with a mobile connection. Thanks to remote management, I can access both the CNC system and the PLC, which enables adequate diagnostics as well as changes according to the customer’s wishes. Remote diagnostics is the standard on all of our machines.

Libor N., regarding Fanuc:

Fanuc remote diagnostics is accessible on each FERMAT machine using Fanuc control systems. To put it into operation is very easy; the machine simply needs to be connected to the Internet. That means to assign a free IP address from the local network to the machine and to physically plug the machine into the network (this is handled by a local IT technician). Sometimes, the net is secured at the customer’s end, so in that case it is necessary to permit the use of ports 8193, 8194 and 8201 (which the remote diagnostics utilizes) in the customer’s firewall. To connect to the machine, I use SW Fanuc and a static public IP address. So, it is enough to permit the appropriate ports only for my static IP address, which provides a safe connection. When needing remote diagnostics, I have to be notified, then I connect to the Internet with my static IP address and the customer can send the request for the remote diagnostics using a specific soft key on the machine. After that, I connect from my computer, which enables me to view the monitor and use the keyboard and soft keys. Basically, complete diagnostics of the software of the machine is possible (problem reports, CNC parameters, PLC, etc.). If the customer wishes, adjustments to the software are possible.

With its system of remote diagnostic, FERMAT’s CNC horizontal boring mills are always monitored and any defects or flaws can be quickly identified, analyzed and remedied as part of its first-class service guarantee.

Please visit, http://www.fermatmachinery.com/products, for information on the different FERMAT machine tools and accessories that can improve your manufacturing business. Also, try to Build Your Own machine using our on-line configurator found on our homepage, http://www.fermatmachinery.com/. Should you have any enquiries, please send us an e-mail: export@fermatmachinery.com, or for the U.S. market, e-mail Lucas Precision, a FERMAT Group company: sales@lucasprecision.com, or call toll-free: 1-800-336-1262, or telephone in the U.S.: (216) 451-5588, or send us a fax (216) 451-5174.